Contact Us

Need a hand? Our customer service team is here to help. You can submit a question directly on our product pages or use our chat functionality located in the bottom right hand corner of our site for general inquiries. 

Got a question about holiday shipping? Check out our Shipping & Returns page for guidance on holiday shipping timelines. 

Got a question about your order? Check your confirmation email to access up-to-date order status notifications. 

Due to circumstances beyond our control in this unusually busy holiday shopping season, we are experiencing longer than usual order processing and shipping times.

You can additionally email us at support@kaufmann-mercantile.com or call us at (855) 848-3778 between 9am-6pm ET Monday through Friday. We're experiencing unusually high call volumes and recommend chat for the quickest possible service. Our small team will do our best to get back to you as quickly as we can!