Have a question about the Kaufmann Mercantile shop or an order you placed? Check out the FAQs below including guidance on shipping and our easy returns policy. You can also reach us at through our contact form or by calling us at 1-833-423-1865.
How much does shipping cost?
Shipping costs depend on your location and the designer’s location. The easiest way to see how much shipping will cost is to place items in your bag and begin checkout. If you or the designer are outside of the U.S., please be aware that we reserve the right to cancel your order due to international shipping restrictions.
Note: Local import duties and taxes may be requested based on individual products, materials, or price thresholds. These vary by country. We are unable to predict or charge them in advance and will not be responsible for them should they be requested by the order-receiving country.
How do I get free shipping?
We offer free shipping for most orders over $50 shipped within the United States. If you’re located in the contiguous United States and you order $50+ from qualified designers within the United States, free shipping will be automatically applied at checkout.
Do you offer international shipping?
Yes, we do! International shipping is a flat $25 per shipment. (For example, if you order multiple items from multiple designers, you’ll be charged $25 per item shipped.)
Do you offer express shipping?
Many of our products are normally eligible for express shipping for an additional fee. Expedited shipping is currently unavailable. Please note that expedited shipping to Alaska and Hawaii isn't currently available.
When should I expect my order?
Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment.
What is your return policy?
We offer a 14-day return policy from the date your order arrives.
We will accept returns on eligible, damaged or defective products for a refund in the original form of payment or store credit, minus the cost of return shipping.
Items must be in original packaging, unused, and not damaged for the return to be processed.
Note that personal care products and face masks are not eligible for returns
Our products are often custom made by independent designers from around the world. We will do our best to work with you should there be a problem, although some items are not eligible for return. These exclusions are detailed out on individual product pages.
To start the process of your return, or if your item arrives damaged, please submit a request through our contact form or call 1-833-423-1865 M-F 9am to 6pm EST within 14 days of receiving your order and further instructions will be provided.
Refunds are issued once the product is received and will be made in the original form of payment. Credit card refunds may take up to 14 days to process.
Customer service hours are Monday - Friday 9am – 6pm EST.
Something's wrong with my order. What do I do?
We're sorry about that! Contact us by submitting a request through our contact form or 1-833-423-1865, and we'll sort it out.
Can I exchange an item I ordered?
We work with independent designers and makers from around the world, so we aren't currently able to process exchanges unless you receive a damaged, defective, or incorrect item.