Have a question about the Kaufmann Mercantile shop or an order you placed? Check out the FAQs below. You can also reach us at email@example.com or 1-855-848-3778.
How much does shipping cost?
Shipping costs depend on your location and the designer’s location. The easiest way to see how much shipping will cost is to place items in your bag and begin checkout. If you or the designer are outside of the U.S., please be aware that we reserve the right to cancel your order due to international shipping restrictions.
- Customers in the contiguous United States: Shipping is $8 for orders under $50 shipped from a designer in the United States. U.S. shipping for orders over $50 is free. International shipping is $25 per shipment.
- Customers in Alaska and Hawaii: Shipping is $25 for orders shipped from a designer in the United States. International shipping is $25 per shipment.
- Customers outside the United States: Shipping is $25 per shipment. (For example, if you order multiple items from multiple designers, you’ll be charged $25 per item shipped.)
How do I get free shipping?
We offer free shipping for orders over $50 shipped within the United States. If you’re located in the contiguous United States and you order $50+ from designers within the United States, free shipping will be automatically applied at checkout.
Do you offer international shipping?
Yes, we do! International shipping is a flat $25 per shipment. (For example, if you order multiple items from multiple designers, you’ll be charged $25 per item shipped.)
Do you offer express shipping?
Many of our products are eligible for express shipping for an additional fee. Please contact us at firstname.lastname@example.org or 1-855-848-3778 to find out if a product can be shipped express. Please note that expedited shipping to Alaska and Hawaii isn't currently available.
When should I expect my order?
Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment. When you check out, you'll see a shipping estimate that will indicate how long it will take for your item to reach you after it's shipped.
ReturnsWhat is your return policy?
Because our products come directly from independent designers around the world, we don't accept returns at this time (unless you receive an incorrect, damaged, or defective item).
If there's something wrong with your order, contact us at email@example.com or 1-855-848-3778 within 15 days of receiving your order. Should any items be accepted for return, we'll do our best to honor the return policy of the designer.
Something's wrong with my order. What do I do?
We're sorry about that! Contact us at firstname.lastname@example.org or 1-855-848-3778, and we'll sort it out.
Can I exchange an item I ordered?
We work with independent designers and makers from around the world, so we aren't currently able to process exchanges unless you receive a damaged, defective, or incorrect item.